Research, analysis, and thought leadership for enterprise communications.

Telecom in Your Inbox

Zooming into Video

I forgot that I made a stupid New Year’s resolution about being more positive, so let me do that in this post. First, let me talk about Polycom. Last week…

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I’m Dave, your personal Telecommunications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist; I blend all three via commentary, research, and perspective on current enterprise business communications. You’ll find interviews, podcasts, and independent research here.

Learn more about what TalkingPointz is and how it came to be, and dive right into the PinDropSoup blog, where it all got started.

Waiting for an Interesting Desktop OS

The recent MacOS updates have been mostly cosmetic. The user interface was back to the 1980s look, having shucked every hint of buttons that look like buttons and any 3D…

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Recommended Cellular Rates

Let me throw out how I would price service if I was the Wireless Product manager: Charges would have two parts: A charge for every connected device. A charge for…

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3CX Finds its Hybrid Cloud

3CX announces a new version of its Microsoft Windows-based software PBX, 3CX Phone System for Windows. Version 14 includes a number of improvements for users and administrators, but primarily, the…

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Explore PinDropSoup

It Starts with Diminishing iPad Sales

The Apple iPad is a product with steadily declining sales numbers. This seems to mystify industry analysts and Apple alike. Tim Cook reportedly has said: “It is what it is.”…

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Evernote and Cisco?

The story and predicament of Evernote is fascinating. The company should have gone out of business long before – and almost has several times. It was way ahead of it’s…

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Chippy the Credit Card is a Fraud

The law now requires all banks and all retailers to have installed credit card chip readers. We have completed the conversion and credit card fraud is a thing of the…

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Ender’s Post

This is probably the scariest post I have ever made. I was speaking with one of the service men who was in our armed forces. I asked him how much…

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Dave Michels

About Dave

Dave is a self-proclaimed Tele-communications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist, but Dave blends all three as a professional Contemplator. Learn more →.

Chippy the Credit Card

As of today all merchants are required to accept chip-based credit cards and all banks are required to have issued them. Don’t hold your breath. Many banks haven’t issued them yet,…

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Latest Podcast

UCStrategies Reviews Gartner Magic Quadrant for Unified Communications

In this Industry Buzz podcast, Marty Parker moderates a discussion about the Gartner Magic Quadrant for Unified Communications (2015). UCStrategies Experts participating include Art Rosenberg, Dr. Joseph Williams, Kevin Kieller, Phil Edholm, Michael Finneran, Jon Arnold, Dave Michels, Steve Leaden, Roberta Fox, and J.R. Simmons.

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Sparking Conversations

Cisco’s Spark service overlaps with the company’s UC and TelePresence solutions. For example, all three solutions support video conferencing. Last June at CiscoLive, the company provided a glimpse of how Spark…

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iOS9 Makes Tim Cook Look Exciting

IOS9 is out. This is the latest and greatest iPhone and iPad release from Apple. It was part of a “monster” announcement Apple recently made. The benefits of IOS9 are…

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Blabbing with Kevin #Skype4B

I did another Blab – this time with Kevin Kieller and we blabbed about Microsoft Skype for Business.  I asked him some tough questions like why IM doesn’t always work….

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Wanted: A Modern Cloud IVR

I have been looking in vain for a small-business friendly IVR portal. Something we can build telephone menus in the cloud, with a little bit of interactivity. It needs to…

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Cell Phones and VoIP

When I walk into my office, my cell phone instantly links with my office phone. As long as I am in my office I never pull my phone out of…

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Telling My Wife What Apple Announced

My wife called me, all excited. “So what did Apple announce?” I answered: “Not much. An improved iPhone camera and a bigger iPad and a new Apple TV gaming device.”…

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Favorite Apps

Contrary to popular opinion, communications apps are not all the same. Some are designed to work with phones, and some are designed to replace phones. Some apps even run on…

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Press 9 for TDD

Complying with the Americans with disabilities Act (ADA) means providing reasonable accommodation to persons with disabilities. This includes supporting TDD terminals (Telecommunications Devices for the Deaf.) I am utterly surprised…

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Privacy: Expectations and Reality

Colin here. It surprises me that people don’t understand when the constitution applies and when it does not. This is very relevant in today’s privacy-sensitive world with the NSA wanting…

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Words of the Times

My spell checker will no longer recognize the word “dialtone.” It is so uncommonly used that it has been removed from many dictionaries. It used to be accepted as a…

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Polycom’s Legacy

I associate Polycom with great phones – first the analog saucers, then the SoundPoint IP phones, and now the VVX series of personal devices. It is not just my opinion…

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Latest Interview

Don Brown ININ

Interacting with Interactive’s Don Brown

[This interview first appeared on NoJitter on July 16, 2015] Dr. Don Brown, CEO of Interactive Intelligence, is a serial entrepreneur with a history of success. His first software company…

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External Posts

Recent posts by Dave on other websites.