Research, analysis, and thought leadership for enterprise communications.

Telecom in Your Inbox

Workstream Communications and Collaboration

The transition from voice to UC was the first show. The next show is UC to WCC. Workstream Communications and Collaboration is a new form of communication that starts with…

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I’m Dave, your personal Telecommunications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist; I blend all three via commentary, research, and perspective on current enterprise business communications. You’ll find interviews, podcasts, and independent research here.

Learn more about what TalkingPointz is and how it came to be, and dive right into the PinDropSoup blog, where it all got started.

The OS for the Enterprise

Back in the days when I had the Director of IT title, the OS discussion was relatively limited. Windows. But it isn’t so simple any more. The server side has…

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I Want Cable-Pull Royalties

I have met so many creative people in my career. P{people who come up with ingenious solutions to problems. People who invent things. People who design things. Advertising artists and…

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Watching Success at Apple

I hold a very different view of why Apple was so successful from that of most people. If my view is correct, Apple is now messing up big-time. I think…

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Cellular Merger Madness

I was genuinely surprised when AT&T saw the answer to its service problems being to spend $50 Billion acquiring Direct TV. $50 Billion is enough money to install ONE MILLION CELL…

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A Video on Enterprise Group Video

Gartner recently published a Magic Quadrant on Group Video Systems. The opinions of other analysts are one of my favorite topics, and this report definitely sparked some conversation. I enlisted…

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Make IVRs Less Hated

“Thanks for calling. Your call is very important to us. We are experiencing unusually high call volumes. Our menus have changed. Please listen carefully to the following seven options.” Let…

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Connecting the World with Solar

We are in the telecommunications field. We can save the planet more effectively than nearly any other industry. Stop commuting. Stop business travel. Do things remotely and electronically. We’re are…

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Dave Michels

About Dave

Dave is a self-proclaimed Tele-communications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist, but Dave blends all three as a professional Contemplator. Learn more →.

Simplified Pricing from Verizon Wireless

Tomorrow (August 13/2015), Verizon institutes new simplified pricing. You start by paying $20 if your device can make phone calls, or $10 if your device is data only, unless it…

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Latest Podcast

UCStrategies Reviews Gartner Magic Quadrant for Unified Communications

In this Industry Buzz podcast, Marty Parker moderates a discussion about the Gartner Magic Quadrant for Unified Communications (2015). UCStrategies Experts participating include Art Rosenberg, Dr. Joseph Williams, Kevin Kieller, Phil Edholm, Michael Finneran, Jon Arnold, Dave Michels, Steve Leaden, Roberta Fox, and J.R. Simmons.

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Life in Real-Time

There’s a popular fable about a woman that cuts the ends off the roast before putting it in the oven. It was something of a tradition that she learned from…

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Why is Google So Stupid

Fifteen years ago, the state of the art of full-text searching was word proximity based searching. You hand the search engine a few words and the documents with those words…

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Global Climate Change

I have no position regarding global climate change. I just don’t know what the truth is. OK, I am certain that global climate change is happening. It’s been happening for…

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What Scares me Most about Warrantless Taps

Wiretapping has been in the news a lot. I think we all accept that the truth is that all of our calls, all of our text messages, and probably all…

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Cable Merger Maddness

So the merger between Comcast and Time Warner is off. Now we have Time Warner and Charter proposing to merge. Why do these cable companies feel the need to merge?…

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The UCaaS Infonetics Scorecard

IHS Infonetics publishes a very interesting annual scorecard for North American Cloud UC. From the press release: Topping Infonetics’ 2015 North American hosted cloud UC scorecard are 8×8, West IP…

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Microsoft: Continuing to Change UC

In this Industry Buzz podcast, Marty Parker leads a discussion with the UCStrategies Experts about Microsoft. Joining the call today are Phil Edholm, Simon Dudley, Dr. Joseph Williams, Jim Burton, Kevin Kieller, Michael Finneran, Roberta J. Fox, Dave Michels, Art Rosenberg, and Jon Arnold.

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Skype4B and PSTN UCaaS is an E-Ticket Ride

Admission at the Disney parks now covers all the rides, but it wasn’t always that way. My dad worked at TRW and what I considered to be the biggest benefit of…

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Dear Dave 1

In May, Dave Maldow and I recorded a conversation dubbed Chatting with Dave.  There’s quite a bit of overlap between UC and video, and I really enjoy my conversations with…

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Credit Card Passwords

Overseas, to use a credit card you must insert it into a chip reader and then enter a 6 digit PIN number. The chip makes the card impossible to duplicate….

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My Line-less Deskphone

I have a great phone on my desk. It’s a Grandstream GXP-2160 SIP/VOIP phone. What’s odd about it is that it isn’t connected to the Internet or IP phone system in…

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Latest Interview

Don Brown ININ

Interacting with Interactive’s Don Brown

[This interview first appeared on NoJitter on July 16, 2015] Dr. Don Brown, CEO of Interactive Intelligence, is a serial entrepreneur with a history of success. His first software company…

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External Posts

Recent posts by Dave on other websites.