Research, analysis, and thought leadership for enterprise communications.
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TSA: Truly Stupid A#**+#%s
Colin here. I had another set of luggage completely destroyed by the TSA. This is getting annoying and expensive. No, it wasn’t the airline, it was the TSA that ruined…
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Is Security That Complicated
Colin here. I recently had to set up an account with a US Government web site. I had a dickens of a time picking a password. They had amazing rules:…
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Internet TV
I am here in Japan visiting some Chinese friends that live here. We’re talking tech and I am struggling to explain American TV. This all started over the Apple TV….
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Free Industry Downloads
This, that and some other type of call to action.
2B or Not 2B
I have worked the majority of my career from various executive suites. As a part of senior management I see many corporate leaders. I am unusual in that much of…
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iPhone Stolen – Again
When does a corporation have an ethical responsibility to its customers? Is it right for a company to profit by encouraging customer losses? Some would say that a company’s responsibility is…
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@DaveMichels
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@DaveMichels: RT @jkowall: Google HR Boss Explains Why GPA And Most Interviews Are Useless http://t.co/bgMdgsSWrq < good read, makes sense. - 3 hours ago
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@DaveMichels: Totally exhausted! Thank you @SiemensEnt for a great event. Looking forward to a new brand and an exciting new #ProjectAnsible. #eworld13! - 3 hours ago
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@DaveMichels: DIY Room Systems: I was a bit disappointed in last week’s Infocomm event. That show has become a major conference... http://t.co/YduBuHoLNu - 11 hours ago
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@DaveMichels: SEN making big bet on #WebRTC, Sees it as disruptive force that will change how capabilities are delivered. Active w/ Stds. #eworld13 - 13 hours ago
Skies Not So Friendly
I use United Airlines frequently in my presentations and writing as my favorite example of what not to do. I sometimes think that United is some diabolical experiment in long…
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Family Plans are Best – For Shareholders
Remember when carriers charged for what you used? Both Verizon and AT&T are expected to announce shared data plans shortly. Heralded as a boon for consumers, careful thought reveals it…
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Contempt for Customers
Thinly disguised contempt for the customer is an easy trap to fall into, after-all, without customers our jobs would be a lot easier. There is just one problem with this…
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About Dave
Dave is a self-proclaimed Tele-communications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist, but Dave blends all three as a professional Contemplator. Learn more →.
The Unspoken Question
What exactly should the mute button do? Daniel J. Wakin, reporting for the NYT: The unmistakably jarring sound of an iPhone marimba ring interrupted the soft and spiritual final measures of…
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Digital Realities
When technology shifts occur slowly, dramatic changes in how we live take place. Electricity allowed us to work late at night as opposed to until sundown. But when technology changes…
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Happy Independence Day
This is a follow-up post from last Summer’s proclamation that Halloween and Independence Day should be swapped. See: Have a Scarey Fourth of July In that post, I made some compelling,…
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I Have Seen The Future and I am Opposed
Yesterday, I tweeted a link to a thoughtful post with this clever title by Don Norman. It resonated with me on a few different levels and I encourage everyone to…
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It is so Confusing!
There is a tremendous amount of shuffling going on and I am getting confused. I follow news and industry events pretty closely and understand why it’s all happening, but whoa!…
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