Research, analysis, and thought leadership for enterprise communications.

Telecom in Your Inbox

A Few Thoughts on Hangouts

I’ve said before that Google isn’t that serious about enterprise communications. My main proof point was the bungling of the Google Voice opportunity. I’ve been using Google Apps from nearly…

Read the article →

Next-Gen Cellular Voice

Colin here. What is the future of voice and cellular?I believe that HotSpot 2.0 and VoLTE are the most profound trends in cellular in the 3~5 year horizon. HotSpot 2.0…

Read the article →

Post Wainhouse Summit Post

Last week was the Wainhouse UC&C Summit in Santa Clara, CA. The Wainhouse Bulletin has information on the sessions, so I thought I would share a few observations on matters from…

Read the article →

Good Vibrations at Avaya

While in Santa Clara for the recent Wainhouse UCC Summit, I managed to connect with some peeps at Avaya World Headquarters, and was pleasantly surprised with the vibe. Good Vibrations….

Read the article →

Explore PinDropSoup

2 Things Interactive Nailed with PureCloud

In June, Interactive Intelligence announced PureCloud, its new cloud-based communications, collaboration and customer engagement suite. Many people already associate Interactive as a cloud company because of its early mover success…

Read the article →

Cellular Maddness

For the past several years AT&T and Verizon have been like UPS and FedEx: copying each other’s pricing structures to the penny. (“Not oligopolistic says the US Supreme Court.”). But…

Read the article →

Dave Michels

About Dave

Dave is a self-proclaimed Tele-communications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist, but Dave blends all three as a professional Contemplator. Learn more →.

5G Coming to a Pocket Near You

Colin here with a news flash: Cellular 5G is coming! [Sound effect of tires screeching] What does this new, profound breakthrough technology mean to us? How will it change our…

Read the article →

My Shocking Thoughts

I know Steve Jobs was legendary and of course worthy of our deepest respect, but he did make a few mistakes. Most of his mistakes, like the Apple Newton, are…

Read the article →

D Players and Managers

Colin here. I read Dave’s post about purging D-players (Improving Your Hand) from your IT organization. I could not have agreed more. I have risen from the ranks from the lowest-most position…

Read the article →

Another Box Bites the Dust

Colin here. For as long as I can remember we have operated our own eMail servers. They are the sacred-ist of institutions in out IT department. You know from my…

Read the article →

Wainhouse UC&C Summit

Coming up soon is the annual Wainhouse Summit in Santa Clara, CA. This will by my first time attending, and I’m really looking forward to it. For the past several…

Read the article →