Research, analysis, and thought leadership for enterprise communications.

Telecom in Your Inbox

2 Things Interactive Nailed with PureCloud

In June, Interactive Intelligence announced PureCloud, its new cloud-based communications, collaboration and customer engagement suite. Many people already associate Interactive as a cloud company because of its early mover success…

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Cellular Maddness

For the past several years AT&T and Verizon have been like UPS and FedEx: copying each other’s pricing structures to the penny. (“Not oligopolistic says the US Supreme Court.”). But…

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5G Coming to a Pocket Near You

Colin here with a news flash: Cellular 5G is coming! [Sound effect of tires screeching] What does this new, profound breakthrough technology mean to us? How will it change our…

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My Shocking Thoughts

I know Steve Jobs was legendary and of course worthy of our deepest respect, but he did make a few mistakes. Most of his mistakes, like the Apple Newton, are…

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D Players and Managers

Colin here. I read Dave’s post about purging D-players (Improving Your Hand) from your IT organization. I could not have agreed more. I have risen from the ranks from the lowest-most position…

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Another Box Bites the Dust

Colin here. For as long as I can remember we have operated our own eMail servers. They are the sacred-ist of institutions in out IT department. You know from my…

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Wainhouse UC&C Summit

Coming up soon is the annual Wainhouse Summit in Santa Clara, CA. This will by my first time attending, and I’m really looking forward to it. For the past several…

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Is PC Still Politically Correct?

Colin here. In some of our locations I have IT responsibility. You know, those PC boxes on everybody’s desk. I hate those PC boxes. They are all “needy” and they…

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Can you Slimy Now?

Colin here. Let me start by saying that Verizon has in my opinion become the epitome of the schoolyard bully that we all hated. I recently left Verizon simply because…

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Thinking Like a Telco

Colin Here. It is interesting that the cellular industry views seamless transition of calls to Wi-Fi to be a big deal and very difficult. It’s a great example of how…

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