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The Magic at DreamForce 2012
Dreamforce is an impressive conference, though I have never actually attended one. At least not in person, I always make it a point to watch the posted videos as the…
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Skies Not So Friendly
I use United Airlines frequently in my presentations and writing as my favorite example of what not to do. I sometimes think that United is some diabolical experiment in long…
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#GIACSF12
Last week, Genesys, now a part of Permira, hosted its Industry Analyst Conference in San Francisco, CA. This was the first real outreach since the division became independent of Alcatel-Lucent….
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Free Industry Downloads
This, that and some other type of call to action.
Operators No Longer Standing By
This week Aastra launched InAttend - an attendant solution with advanced collaboration options. Ever call an agent and totally confuse them with a request that’s off the script? It creates…
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