Research, analysis, and thought leadership for enterprise communications.
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How is Monopoly Spelled?
Colin here. The world is shifting to VoIP. I know this because my 82 year old parents home phone service is now VoIP. If they use Voip then it is…
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Why Your Local Wireline Carrier is Going out of Business
HP used to have a motto that went like this: “We eat our own cake.” What it meant was that HP would introduce a new model that was better, faster,…
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Polycom’s Wild Ride
Polycom’s been on one hell of a roller coaster. The company that is synonymous with non-Cisco video conferencing has had its ups and downs – mostly downs – lately. From…
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Free Industry Downloads
This, that and some other type of call to action.
The DeskPhone – Friend or Foe?
Should the desktop phone be viewed as a visitor or long term resident? Earlier this week, I posted Discussing Cloud Trends at UCStrategies. It includes a prediction by Televerse CTO…
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Digium Has Big Bells
Digium announces new phones. See my full post here. A few additional thoughts on Polycom, Aastra, and Snom – all three of which have been at every Astricon I’ve attended.
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@DaveMichels
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@DaveMichels: My flight out of Ottawa is "En retard" gonna be a long journey home. - 5 hours ago
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@DaveMichels: Agentless Contact Center Solutions: What comes to mind with the term “customer self-service?” If you are... http://t.co/Pqyp05NgZv - 8 hours ago
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@DaveMichels: News Flash! Tablets Are Not Smartphones http://t.co/dvdRYjXBF6 - 8 hours ago
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@DaveMichels: Bring Your Own Device (BYOD) Saves Companies Money - But Could Cost Users Big http://t.co/Zfmuz2jlUB - 8 hours ago
Remember Barriers to Entry
My father was a successful serial entrepreneur, and I remember him teaching me about Barriers to Entry. He respected a business with decent barriers to entry. The barriers provided incumbent(s) with some…
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Time To Re-Invent the Phone
Many people seem ready to shove the desktop phone off the edge of the earth, but not very many actually do it. The problem is its a multiple choice question…
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Focus on UC
If you are seeking a new voice-centric UC solution, check out this Focus Report Jon Arnold and I published on Focus: http://www.focus.com/research/unified-communications/focus-experts-guide-unified-communications/ This Experts’ Guide cuts through the technology conundrum and…
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About Dave
Dave is a self-proclaimed Tele-communications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist, but Dave blends all three as a professional Contemplator. Learn more →.
New From Cisco: CMBE 3000
At Enterprise Connect 2011, Cisco announced a new phone system called the Unified Communications Manager Business Edition 3000 with planned availability later this year. The product is aimed at the…
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Multi-Modal Communications 1
One term we use fairly often in unified communications is this notion of “Multi-Modal Communications”. There are some interesting new features and services that fall into this category. As with…
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It is so Confusing!
There is a tremendous amount of shuffling going on and I am getting confused. I follow news and industry events pretty closely and understand why it’s all happening, but whoa!…
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Digium’s Big Gambit
I know from two consecutive Astricon’s that it is a very unique and informative conference, but unfortunately I missed it this year. I did follow the information flow as best…
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Telecomputer Android IP Phone
At the recent LA ITExpo conference, a StartupCamp event roasted five young companies and audience participants were given the opportunity to “invest” in the firms of their choice. The darling…
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AT&T (iPhone) Supports VoIP Isn’t the Story
Lots of news today about the AT&T; restriction on voice over data being lifted. Here is a story from GigaOm, in case you missed the frenzy. A couple of points…
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Megatrends in Voice
Instead of customary year-end future predictions, I thought I would write about voice megatrends I am seeing in telecom as 2009 comes to a close. I think it is important…
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Unified Communications: Through the Magic (Quadrant) Glass
The Magic Quadrant, put forth by Gartner is a graphical representation of the competitive landscape in a given industry or sector. The X axis measures a vendor’s “Completeness of Vision”….
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Cloud Series 5:Hosted Voice – Just say no
Welcome to Part 5 of my cloud series. So far, most of the posts have been about cloud computing trends in general. This one dives (and jumps back out) into…
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The Value of VoIP
Forbes Magazine ran an article with the same title. It is so odd reading about telecom in mainstream press. Every reference to something technical is immediately followed with a definition….
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Mobile Phones Kill More Than Brain Cells
I recently posted my opinion that if the (VoIP) PBX doesn’t move away from its voice focus, it will die. The mobile phone was a voice centric device, but has…
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PBX Needs to Change (or Die)
Pop Quiz: If you had to do without a phone for a week with minimal disruption, which would it be; the PBX/office phone or the cell phone? The vast…
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